Bringing Focus To The Real Issues

CASE STUDY: Exel

When the state General Manager of a global freight forwarding company was in the market for training, he researched the marketplace as he would for any new major supplier.

Robert Kasch, Queensland and NT General Manager for Exel, says he consulted numerous training and development organisations before enlisting Mark Gwynne’s services.

What was it about Mark’s style of training that appealed to this seasoned executive?

“Mark impressed me as a person, and his training programs were very tailored and user friendly,” Robert said.

“In the initial stage, I wanted to undergo training myself as a leader of the organisation and Mark’s personal coaching services appealed to me as they gave me a variety of options rather than a generic training program.”

Robert identified the 4 Steps to Perfect Personal Performance as the ideal starting point. Eighteen months after undertaking the program, he, and his company, are continuing to reap the benefits.

In the 4 Steps to Perfect Personal Performance program, Mark employs a unique methodology that enables clients to design their own success. The key to this style of customised training is that Mark facilitates, rather than dictates, each next step.

(“In my workshops, I ask the questions that draw out client’s own ideas to enable them to evaluate their position with clarity,” Mark explains. “Once clients have a clear focus of their current situation and their goals, I help them move through each logical next step that moves them toward achieving their ultimate goal.”)

Robert’s experience is typical of how this process works. “Mark worked with me and helped me to identify the gaps we needed to bridge. He helped me to bring into focus the important issues, and that was the key to it: bringing focus to the real issues.”

“I was very impressed with the process. It enabled me to implement changes in both business and personal goal setting by breaking down, step by step, how to achieve them.”
Learning the tools for successful goal-setting is just one of the benefits of Mark’s style of personal coaching, according to Robert.

“What Mark teaches is problem-solving techniques: the ability to look at where you are…where you want to be…and how to get from A to B!”

Since undertaking the 4 Steps training, Mark has provided on-going consultancy to the company. It’s a value added-service that enables clients to ‘bounce things off Mark’ and keep them focussed on their goals.

Robert is so impressed with Mark’s outcome-focussed training; he’s currently looking at contracting Mark to provide training and development for his staff.

Exel is the world leader in airfreight, sea freight and brokerage. The company’s comprehensive range of innovative logistics solutions encompasses the complete supply chain from design and consulting through freight forwarding, warehousing and distribution services to integrated information management and e-commerce support. For further information, phone Exel’s Queensland office on 3860 1900 or visit www.exel.com